Cancel and Refund

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after the booking. All cancellations must be done through email used at the time of booking and over the phone only.We can accept refund requests only if the following conditions have been met:

  • You have applied for a cancellation and refund with us and if the fare rules accepts for cancellation and refunds;
  • You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  • We are able to secure waivers from suppliers to process this requested cancellation and refund.
Our Fees And Exceptions

In addition to each Travel Supplier's cost and fees including Bank/Payment Gateway Charges, Triplover will charge a service fee as described below. All Triplover fees are charged on a per-person or per-ticket basis and are non-refundable.

Cancellation & Refunds
Agent Assisted Cancellation/ Refund
Airline Economy Class
Domestic BDT 300
International BDT 500
Airline Business/First Class
Domestic BDT 500
International BDT 2000
Changes To Existing Tickets (Exchange)
Agent Assisted Re-issue
Airline Economy Class
Domestic BDT 300
International BDT 500
Airline Business/First Class
Domestic BDT 500
International BDT 2000
Airlines schedule changes/flight cancellations

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.Due to the operational needs of each airline, changes are often made to the flights that they are currently operating.Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain daysof the week.

Refund payment

Refund will only be reversed to the cardholder's account that has been used for transaction. In case of cash refund, gateway charge or processing will be deducted

Triplover will process refund requests to gateway providers or to the card issuing bank only after receiving refund payment from airlines.

Reasons for cancellations or schedule changes may include
  • Aircraft Technical Problem;
  • Low/High Travel Season;
  • Airport Terminal Or Gate Changes;
  • Natural Disasters
  • Civil Unrest;
  • Bankruptcy.

Triplover does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.