Agreement between User and Triplover
The Triplover website is offered to you on the condition that you accept without modification the terms, conditions, and notices contained herein. Your use of the Triplover website constitutes your agreement to all such terms, conditions, and notices. Additionally, the Triplover website may contain terms pertaining to particular features or offers (for example, flights, hotels, packages etc.) In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within Triplover website, then these terms shall prevail.
User Account Information
While registering, the user will choose a password and is responsible for maintaining the confidentiality of the password and account. The user is fully responsible for all activities that occur while using their password or account. It is the duty of the user to notify Triplover immediately of any unauthorized use of their password or account or any other breach of security. Triplover will not be liable for any loss that may be incurred by the user as a result of unauthorized use of their password or account, either with or without their knowledge.
Use of Triplover services
The Triplover websites may contain services such as email, information related to various tourist spots, personal web pages, and/or other messages. You agree to use the services only to post, send and receive messages and material that are proper and related to the particular service. By way of example, and not as a limitation, you agree that when using a service, you will not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
- Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
- Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
- Advertise or offer to sell or buy any goods or services for any business purpose, unless specifically allowed.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner.
- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
- Violate any code of conduct or other guidelines, which may be applicable for or to any particular service.
- The user should take particular care while disclosing any identifying information in any service, which may be identifiable.
- Violate any applicable laws or regulations for the time being in force in or outside Bangladesh.
- Violate any of the terms and conditions of the user agreement or any other terms and conditions for the use of Triplover websites contained elsewhere herein.
- Frame, Link, mirror, scrape, spider or data mine the Website or authorize, instruct, hire, employ, or otherwise cause anyone to Frame, Link, mirror, scrape, spider or data mine the Website.
Minors (as defined under the laws of jurisdiction or residence) are not eligible to register for use, or purchase products and services available on Triplover. We do not knowingly collect personal information from any minor and would not use it if it is discovered that it has been provided by a minor.
Triplover has no obligation to monitor the services. However, Triplover reserves the right to review materials posted and to remove any materials in its sole discretion. Triplover reserves the right to terminate the users access to any or all of the services at any time without notice or any reason whatsoever.
Triplover reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Triplover’s sole discretion.
Triplover does not control or endorse the content, messages or information found in any service and, therefore, specifically disclaims any liability or responsibility whatsoever with regard to the services and any actions resulting from the users participation in any service.
Materials uploaded to a service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for keeping himself/herself updated of and adhering to such limitations if they download the materials.
Triplover also reserves the right, in its sole discretion, to terminate the access to any or all Triplover websites and related services or any portion thereof at any time, without notice.
Privacy and Security
Services and Content
We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption or downtime.
Although Triplover makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes that occur due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Triplover does not own or operate airlines and other suppliers and cannot therefore control or prevent changes in the published descriptions. Triplover, therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our services, the same will be communicated to you before the confirmation invoice is made.
We make reasonable attempts to exclude viruses from the Site, but cannot ensure that the Site will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the Site. We assume no responsibility for any damages to computer equipment or other property that may result from use of the Site or downloading anything from the Site.
Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations.
Other website links
Our website may provide links to other websites not under our control. We do not endorse any third party sites linked in our website.We provide these links for your reference and convenience. Triplover in no way accepts responsibility for anydamages incurred by your usedamages incurred by your way accuse of such sites.
Payment acceptance policy
We accept credit cards and debit cards issued in Bangladesh and several other countries.
We also accept Cash in Office, Bkash, Online Bank Transfer, etc. methods as well.
Please note: your credit/debit card may be billed in multiple charges totaling the final total price.If your credit/debit card or other form of payment is not processed or accepted for any reason,we will notify you within 24 hours (it may take longer than 24 hours for noncredit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified ofthis change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged. Please note: all hotel,car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
Credit/debit card payments
- All credit cards must have a verifiable Bangladesh or other country billing address.
- All bookings and fares are not guaranteed until ticketed by the supplier.For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
- When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking,you will not be charged and we will request that such hold be released by your credit or debit card bank;until then, funds subject to the hold will not be available to you for other purposes.
- If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
- Triplover bears no responsibility in the event your credit or debit card is not approved or charged.
- There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare are may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
- Triploveruses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement.
- You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Triploverin cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
- Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
Credit card declines
If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.
Changes to flights already purchased
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed. Triploverdoes not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
Cancel and refund
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after the booking. All cancellations must be done through email used at the time of booking and over the phone only.We can accept refund requests only if the following conditions have been met:
- You have applied for a cancellation and refund with us and if the fare rules accepts for cancellation and refunds;
- You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
- We are able to secure waivers from suppliers to process this requested cancellation and refund.
Our fees and exceptions
In addition to each Travel Supplier's cost and fees including Bank/Payment Gateway Charges, Triploverwillcharge a service fee as described below. All Triploverfees are charged on a per-person or per-ticket basis and are non-refundable.
Cancellation & Refunds
Agent Assisted Cancellation/ Refund
Airline Economy Class
Airline Business/First Class
Changes To Existing Tickets (Exchange)
Agent Assisted Re-issue
Airline Economy Class
Airline Business/First Class
Airlines schedule changes/flight cancellations
All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.Due to the operational needs of each airline, changes are often made to the flights that they are currently operating.Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain daysof the week.
Refund will only be reversed to the cardholder's account that has been used for transaction. In case of cash refund, gateway charge or processing will be deducted
Triplover will process refund requests to gateway providers or to the card issuing bank only after receiving refund payment from airlines.
Reasons for cancellations or schedule changes may include
- Aircraft Technical Problem;
- Low/High Travel Season;
- Airport Terminal Or Gate Changes;
- Natural Disasters
- Civil Unrest;
Triplover does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our policy on schedule changes
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling.You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Triplover will send the paper ticket, product or service through a secure mode of delivery .If an e-Ticket is generated the ticket information will be available on the Site.
Seats, meals, frequent flyer and other special requests
Please note that your seats, meals, frequent flyer and other special requests are requests only.The airline reserves the right to apply any revisions to the requested seat allocation without notification.All requests should be erified with the airline. We do not guarantee you will be assignedthe seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.
Acknowledgement and acceptance
In the case that any of our terms and conditions are unclear to the user of our services, it is requested that the agent/member contact us for clarification. By using Triplover, the agent/member agrees to all our terms and conditions. If the agent/member cannot agree to our terms and conditions, the agent/member must not proceed to using our site.
Travel Services Terms and Conditions
Reservations, bookings, and purchases
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal. A supplier that is an air carrier is required to make available to the public the terms of its contract of carriage, and we make available the fare rules for all air carrier tickets before purchase.
The circumvention of an air carrier's rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier's pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flier miles and other benefits, additional charges to the purchaser's credit card, additional charges collected at the airport, or future invoicing.
You are responsible for ensuring that your purchases abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including terms and conditions of purchase set forth in an air carrier's fare rules or contract of carriage.
Triplover is not responsible for any errors, omissions or descriptions on any of its pages or on any links or on any of the linked website pages. The users are requested to verify the accuracy of all information before undertaking any reliance on such information.
The linked sites are not under the control of Triplover and Triplover is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Triplover is providing these links to the users only as a convenience, and the inclusion of any link does not imply endorsement of the site by Triplover.
In case of any dispute between user and Triplover pertaining to the validity, interpretation, implementation or alleged breach of any provision of the Terms and Conditions, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Triplover. The place of arbitration shall be Bangladesh and the arbitration proceedings shall be in the Bengali language. The Terms and Conditions shall be governed and construed in accordance with the laws of Bangladesh.
If the user does not agree with any of the disclaimers above, they are advised not to read the material on any of the Triplover pages or otherwise use any of the contents, pages, information or any other material contained on the Triplover websites. The user expressly agrees that use of the services is at their sole risk. The services are provided on an "as is" and "as available" basis. Triplover holds the sole discretion to change the features or functionality of the services at any time.
The information, software, products, and services included in or available through the Triplover websites may include inaccuracies or typographical errors. Changes are/may be periodically made/added to the information herein. Triplover may make improvements and/or changes in the Triplover websites at any time without any notice to the user. Any advice received except through an authorized representative of Triplover via the Triplover websites should not be relied upon for any assessments.
The maximum liability on part of Triplover arising under any circumstances, with respect to any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or other charges, as may be applicable. In no case shall the liability include any consequential loss, damage or additional expense whatsoever.
In no event shall Triplover and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Triplover website(s). Neither shall Triplover be responsible for the delay or inability to use the Triplover websites or services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Triplover website(s), or otherwise arising out of the use of the Triplover website(s), whether based on contract, tort, negligence, strict liability or otherwise. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the service is done entirely at their own discretion and risk and they will be solely responsible for any damage that results from the download of such material and/or data.
Provisions of these Terms and Conditions
Prior Terms and Conditions
These Terms supersede any prior Triplover Terms and Conditions relating to the use of the Site that were displayed on this Site before the date stated above. Unless specifically provided, they do not supersede the Additional Terms for carriage, awards, attractions provided elsewhere in this Site.
Triplover has the right to change the terms, conditions and notices under which the Triplover websites are offered, including but not limited to the charges associated with the use of the Triplover website. We request you to regularly review these terms and conditions. Triplover has endeavored to ensure that all the information on the Triplover website is correct, but Triplover neither warrants nor makes any representations regarding the accuracy or completeness of any data or information contained. Triplover disclaims any liability, responsibility or any other claim, whatsoever, with respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in Triplover websites.
You may preserve these Terms in written form by printing them for your records, and you waive any other requirement that these Terms be evidenced by a written document.
To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, electronic mail, or instant messaging.
Triplover is responsible only for the transactions that are done by the user through Triplover. Triplover will not be responsible controlling transactions in any way, including whether the transaction is legal and valid as per the laws of the land of the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services.
In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within any particular Triplover website, then these terms shall prevail.
If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by Triplover, you may contact our Customer Service department, the information of which is provider in the customer service section of the Site.